GLOBALOPTIM France attaches particular importance to protecting its users' personal data. This privacy policy describes how this data is collected, used and protected when using the gdai.solutions website and the GDAI Decision Intelligence (formerly GenBI) solution.
1. Data collected
We may collect the following categories of data:
- Identification data (surname, first name, email address, phone number) when you contact us or create an account.
- Professional data (job title, company, business sector).
- Connection and usage data (IP address, browsing logs, usage preferences) to ensure security and compatibility.
- Usage data (pages viewed, queries made, preferences) to optimise our services.
- Data related to the BI service (natural language queries, analysis results, interaction history).
2. Purposes of processing
The data collected is used to:
- Provide access to the GDAI Decision Intelligence (formerly GenBI) services.
- Improve the user experience and the quality of analyses.
- Ensure security and legal compliance.
- Communicate with users (support, updates, training).
- Produce anonymised statistics on the use of the solution.
3. Legal basis
Data processing is based on:
- The user's consent.
- The performance of a contract (access to the services).
- Compliance with legal obligations (GDPR, CNIL).
- The legitimate interest of GLOBALOPTIM France (continuous improvement).
4. Data retention
Personal data is kept for a period proportionate to the purposes (for example, 3 years after the end of the contractual relationship).
Technical and analytical data may be kept longer in anonymised form.
5. Sharing and transfer
- Data is never sold to third parties.
- It may be shared with technical service providers (host, support) strictly necessary for the operation of the service.
- No transfer outside the European Union is made without GDPR-compliant safeguards.
6. User rights
In accordance with the GDPR, every user has the following rights:
- Right of access, rectification and erasure.
- Right to data portability.
- Right to object to and to restrict processing.
- Right to withdraw consent at any time.
To exercise these rights, users can contact: contact@gdai.solutions
7. Security
GLOBALOPTIM France implements technical and organisational measures to protect data against loss, unauthorised access, disclosure or modification (encryption, access control, regular audits).
8. Changes
This policy may be updated to reflect legal or technical developments. Users will be informed of any substantial change.